Frequently Asked Questions

If you have additional questions, email us at support@dojocare.co and our team will be happy to assist.

ABOUT DOJO PRODUCTS

Why do kids need products made just for them?

Kids skin is different from babies and adults. Compared to babies, kids produce more sebum and sweat. As they go outside and play in their activities, they are exposed to more dirt, grime, and pollutants. But compared to tween and teen skin, kids' skin produces less sebum and oil, it has a harder time to retain water, and it has a weaker skin barrier (which means it has a weaker skin immune function). Our products are made by experts to be formulated just for kids age 4 to puberty.

Why can't I use baby products on my kids?

Compared to products made just for babies, kid's body wash is formulated to have a bit of cleansing power (because kids sweat and are exposed to dirt as they start exploring and playing outdoors). The easiest way to think about it is this: if you didn't rinse off baby body wash, it's okay because it's that gentle. But kids in elementary school age actually need some cleansing power in their products - but nothing too harsh for their delicate skin.

How is kids' skin different from adults'?

Compared to adults, kids skin:

  • Is thinner
  • Has a higher pH level
  • Has less oil content
  • Has less lipids, melanin, sweat, natural moisturizing factor concentration
  • Has lower skin immune system and lower surface levels of host defense proteins
  • Has a weaker skin barrier function

Are your ingredients clean?

We don't formulate with over 1000 ingredients (we follow the EU regluations for what ingredients we exclude). We also don't formulate with 26 known fragrance allergens.

Where do you get your products manufactured?

Our products are made using best-in-class ingredients and manufacturing facilities in China, in compliance with all regulations in countries they’re sold in. Our manufacturing partner holds BRC, SEDEX and ISO4001 certifications, which are global frameworks ensuring ethical standards and integrity across product safety, quality and worker conditions, among other things.

Are your products vegan and cruelty-free?

DOJO products are vegan. DOJO believes that beauty products should be cruelty-free, and is proud to be approved as cruelty-free under the Leaping Bunny program.

Do your products contain allergens?

Any potential allergens are included as part of the ingredient list found on our packaging. If you have a known or suspected allergy please consult this list and discuss with your doctor. Regardless of any allergies, we always suggest a small patch test before use.

Can my kids use the foam soap everyday?

Yes, our Whippity Cloud Kids Foaming Soap is suitable for everyday use.

Can I use the foam soap?

Yes, our Whippity Cloud Kids Foaming Soap can be enjoyed by anyone over the age of 3.

Can the foam soap be used as a shampoo?

Kid's scalp is incredibly sensitive and products use on kid's scalp needs more testing.

At this moment, we do not recommend using the Foaming Soap as a 2-in-1 shampoo. We also do not recommend using adult haircare products for kids, as the skin of kid's scalps are more sensitive and fragile.

SUBSCRIPTIONS

How do subscriptions work?

Join Club Clean and get your favorite DOJO products delivered right to your door on your schedule. Pick your products, choose how often you want them, and we'll handle the rest. No more last-minute bath product emergencies!

Can I change my subscription frequency?

Absolutely! Life with kids is unpredictable. Access your subscription portal anytime to speed up, slow down, or pause deliveries. Use products faster than expected? Slow down during vacation? We get it, and our flexible system adjusts with you.

Can I swap products in my subscription?

Yes! Kids change their minds (constantly). You can easily swap products, add new ones, or remove items from your subscription through your account dashboard.

Do subscriptions get special perks?

They sure do! Club Clean members receive:

  • 10% off every order
  • Free shipping over $40
  • Early access to new products
  • Member only launches and sales
  • Surprise gifts in random deliveries (because who doesn't love surprises?)

How do I cancel my subscription?

While we'd hate to see you go, you can cancel anytime through your account dashboard with no penalties or hidden fees. No need to call or email—just a few clicks and you're all set.

SHIPPING AND RETURNS

Where do you ship to?

Currently, we ship to the continental United States. We're working on expanding to more locations soon!

How much is shipping?

Standard ground shipping is free on all U.S. orders over $65 to the continential U.S. For orders under $65, shipping is a flat rate of $7.99.

How long will it take my order to arrive?

Orders typically ship within 1-2 business days. Once shipped, delivery usually takes 3-5 business days depending on your location. Occassionally, there will be severe weather delays - but we always do our best to work with the carriers to deliver your orders on time and our team will keep you updated if there are any delays.

How do I adjust / cancel my order?

We process orders quickly to get them to your door! If you need to make changes, please contact us at support@dojocare.co within 2 hours of placing your order, and we'll do our best to help.

How does your subscription work?

As parents ourselves, we know parents have enough to worry about let alone worrying about having enough personal care products for our kids. That's why we created an easy-to-start, easy-to-cancel subscription for all orders. You can choose what scents and how often you'd like to receive products.

How do I return or exchange my products?

We're happy to help assist your return or exchange. We accept returns and exchanges within 14 days of delivery of the product. Please email us at support@dojocare.co with your order number and we'd be happy to assist you on Monday to Friday during normal business hours.

CREATING DOJO MOMENTS

How can I help my child develop independence and healthy hygiene habits?

Creating a consistent routine is key! Let your kids pick their DOJO products and make bath time a moment to look forward to rather than a chore.

Our packaging is designed for little hands, helping kids build independence while having fun.

Go to our Printables page to print out a daily habit tracker - once your kids reach 100 baths, email us a picture of the completed worksheet at support@dojocare.co to get a fun surprise!

My kid hates bath time! Will DOJO help?

That's exactly why we created DOJO! Our products transform bath time from a weeknight struggle into something fun for kids. Many parents tell us their nightly bath time battles disappeared after switching to DOJO! Consistency is key for kids to develop independence and habits - so wanted to create something they could look forward to themselves!

How do I make bath time more fun?

We love telling our kids that they have bath stuff made just for them! When they receive their box, have them fully enjoy the "unboxing" experience - it encourages independence and makes them feel "all grown up." If you're on our subscription plan, encourage them to pick their scents. We love using bath time as a time for sensory exploration - mix different textures in your bath products and different scents!

Remember: sometimes the most meaningful moments happen during the most ordinary parts of the day.