Frequently Asked Questions

If you have additional questions, email us at support@dojocare.co and our team will be happy to assist during Monday - Friday normal business hours.

ABOUT DOJO PRODUCTS

Why do kids need soap made for kids' skin?

Kids skin is different from babies and adults. Compared to babies, kids produce more sebum and sweat. As they go outside and play in their activities, they are exposed to more dirt, grime, and pollutants. But compared to tween and teen skin, kids' skin produces less sebum and oil, it has a harder time to retain water, and it has a weaker skin barrier (which means it has a weaker skin immune function). Our products are made by experts to be formulated just for kids' age 4 to puberty.

Our products are made to be used by parents, for their kids' and tweens' bathtime. Always use Dojo under adult supervision.

Why can't I use baby products on my kids?

Compared to products made just for babies, kid's body wash is formulated to have a bit of cleansing power (because kids sweat and are exposed to dirt as they start exploring and playing outdoors). The easiest way to think about it is this: if you didn't rinse off baby body wash, it's okay because it's that gentle. But kids in elementary school age actually need some cleansing power in their products - but nothing too harsh for their delicate skin.

How is kids' skin different from adults'?

Compared to adults, kids skin:

  • Is thinner
  • Has a higher pH level
  • Has less oil content
  • Has less lipids, melanin, sweat, natural moisturizing factor concentration
  • Has lower skin immune system and lower surface levels of host defense proteins
  • Has a weaker skin barrier function

Are your ingredients age appropriate?

We choose ingredients that are gentle, and age-appropriate for kids' growing skin.
We don't formulate with over 1000 ingredients and we follow the EU regluations for what ingredients we exclude. We also don't formulate with 26 known fragrance allergens.

Where do you get your products manufactured?

Our products are made using best-in-class ingredients and manufacturing facilities in China, in compliance with all regulations in countries they’re sold in. Our manufacturing partner holds BRC, SEDEX and ISO4001 certifications, which are global frameworks ensuring ethical standards and integrity across product safety, quality and worker conditions.

Are your products vegan and cruelty-free?

Dojo products are vegan and cruelty free.

Do your products contain allergens?

Any potential allergens are included as part of the ingredient list found on our packaging. If you have a known or suspected allergy please consult this list and discuss with your doctor. Regardless of any allergies, we always suggest a small patch test before use.

Can my kids use the foam soap everyday?

Yes, our Whippity Cloud Kids Foaming Soap is suitable for everyday use.

Can I use the foam soap (as an adult)?

Yes, our Whippity Cloud Kids Foaming Soap can be enjoyed by anyone over the age of 3.

Can the foam soap be used as a shampoo?

Kid's scalp is incredibly sensitive and products use on kid's scalp needs more testing.

We do not recommend using the Dojo Whippity Cloud Soap as a 2-in-1 shampoo. We also do not recommend using adult haircare products for kids, as the skin of kid's scalps are more sensitive and fragile.

How long does one bottle last?

We recommend one bottle per kid per month, and keeping at least one spare bottle on hand for special occasions or gifting baskets.

SUBSCRIPTIONS

How do subscriptions work?

Once you subscribe, your order ships automatically at your chosen frequency. You'll receive an email 5 days before each upcoming shipment — giving you plenty of time to swap scents, adjust quantities, or skip a cycle before it goes out.

How do I change, pause or cancel my subscription?

You can modify your subscription anytime through your account dashboard here: https://dojocare.co/account.

I'm interested in a subscription. What should I pick and how often should I subscribe?

We recommend one bottle per kid per month, and keeping at least one spare bottle on hand for special occasions or gift baskets.

We recommend subscribing to our Fantastic Four bundle (so that your kid has variety of scents):
1 kid —> Subscribe to Fantastic Four every 3 months
2 kids —> Subscribe to Fantastic Four every 2 months
3 kids —> Subscribe to Fantastic Four every month

SHIPPING AND RETURNS

Where do you ship to?

Currently, we ship to within the United States.

How much is shipping?

Standard ground shipping is free on all U.S. orders over $55 to the continential U.S. For orders under $55, shipping is a flat rate of $7.99.

How long will it take my order to arrive?

Orders typically ship within 1-2 business days. Once shipped, delivery usually takes 3-5 business days depending on your location. Occassionally, there will be severe weather delays - but we always do our best to work with the carriers to deliver your orders on time and our team will keep you updated if there are any delays.

How do I adjust / cancel my order?

We process orders quickly to get them to your door! If you need to make changes, please contact us at support@dojocare.co within 2 hours of placing your order, and we'll do our best to help.

How do I return or exchange my products?

We're happy to help assist your return or exchange. We accept returns and exchanges within 14 days of delivery of the product. Please email us at support@dojocare.co with your order number and we'd be happy to assist you on Monday to Friday during normal business hours.

My kids are obsessed with Dojo, but how do I make this part of their everyday routine?

Yes, the excitement is real for a kids' first Dojo bath. Put on some suitsuits and capture the moment. We find that once the initial novelty wears off, its easy to bring Dojo into your kids everyday routine. Many families have "house rules" for how many pumps of Dojo their kids can have per kid, per bath, and kids great quick to learn. There's no wrong way to Dojo.

My kid hates bath time! Will DOJO help?

That's exactly why we created Dojo! Our products transform bath time from a weeknight struggle into something kids look forward to. Many parents tell us their nightly bath time battles disappeared after switching to Dojo! Consistency is key for kids to develop healthy habits - so wanted to create something they could look forward to themselves!